WGT (Wireless Glove Tester) Technician

The ideal candidate will have a strong mechanical or electrical background, excellent troubleshooting abilities, and a customer-focused mindset. Experience in pharmaceutical manufacturing or other regulated industries is preferred but not required.

This opportunity offers comprehensive technical training, exposure to advanced pharmaceutical equipment, and the opportunity to support customers in both domestic and international environments.

Responsibilities

• Perform routine preventive maintenance, troubleshooting, diagnostics, and repairs on Wireless Glove Testing (WGT) equipment.
• Perform and support Installation Qualification (IQ), Operational Qualification (OQ), Performance Demonstration (PD), and Performance Qualification (PQ) activities at SKAN US and customer facilities.
• Diagnose and resolve equipment issues through on-site and remote technical troubleshooting.
• Collaborate with customers to coordinate equipment repairs, maintenance activities, and technical support.
• Identify equipment deviations and implement corrective actions with assistance when necessary.
• Work closely with internal technical teams to resolve equipment issues and improve reliability.
• Support the Metrology Department with equipment testing and related technical activities.
• Participate in and conduct WGT equipment training for internal personnel and customers as needed.
• Maintain technical knowledge of WGT technologies, testing methods, industry standards, and regulatory requirements.
• Support continuous improvement initiatives focused on equipment performance, service quality, and operational efficiency.
• Maintain accurate documentation related to maintenance, repairs, qualification activities, and technical service.
• Establish and track individual performance goals and assigned responsibilities.
• Travel approximately 50% for Raleigh office-based responsibilities or 60% for field-based assignments, including potential international travel.

Must-Have Qualifications

• Background in a mechanical or electrical technical discipline.
• Strong mechanical or electrical troubleshooting aptitude.
• Ability to diagnose technical issues and assist with equipment maintenance and repairs.
• Strong written and verbal communication skills.
• Ability to communicate professionally with customers, colleagues, and technical support teams.
• Strong organizational skills with the ability to manage multiple assignments and competing priorities.
• Ability to make sound decisions under pressure.
• Customer-focused attitude with a strong commitment to service quality.
• Strong problem-solving skills, adaptability, and willingness to learn new technologies.
• Leadership skills and ability to work effectively within a team environment.
• Proficiency with Microsoft Project, Excel, Visio, and SAP.
• Willingness and ability to travel domestically and internationally as required.

Nice-to-Have Qualifications

• Previous customer service or technical customer support experience.
• Experience working in pharmaceutical manufacturing, biotechnology, or another highly regulated industry.
• Experience maintaining or troubleshooting specialized testing or measurement equipment.
• Familiarity with equipment qualification activities, including IQ/OQ and PD/PQ.
• Experience supporting equipment calibration, metrology, or technical testing.
• Experience conducting technical training or supporting customer equipment demonstrations.
• Familiarity with pharmaceutical cleanroom environments and contamination-control equipment.
• Experience working independently at customer facilities or providing remote technical support.