Field Service Technician

The Equipment Field Service Technician provides excellent technical services and customer service experience maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Consistently deliver excellent customer service experiences by offering knowledge, and advice, and answering questions and concern
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month

Requirements:

• Must be able to read wiring schematics and troubleshoot DC and AC circuits.
• Must have a basic understanding of PLCs, how they work, and how to make basic program changes and transfer programs. Allen Bradley software knowledge is a plus.
• Must have basic electro-mechanical troubleshooting and repair skills.
• Dependable transportation required, valid driver's license, and proof of insurance.