Field Service Rep

Description

Travel/Schedule: Primarily local (minimal overnights per week); you generally will cover customers in your assigned area with occasional travel outside of the territory.

Job Responsibilities:

• Focus on customer needs and satisfaction by troubleshooting, installation, validation, maintenance and service repair needs on pharmacy automated equipment.
• Perform 2^nd Level hardware preventive and corrective maintenance, as well as some software maintenance.
• Schedule 1^st Level (3^rd party) resources, including preventative maintenance and service calls.
• Monitor and support 1^st Level (3^rd party) resources to complete emergency break fix service calls.
• Support the facility group with any enhancements or upgrades that may impact the operation of the company system by providing information and technical knowledge for a successful implementation.
• Work with the facility (customer) to schedule appropriate downtime for preventive and corrective maintenance.
• Provide a summary of work performed at the frequency and detail required by the facility to document the servicing of the system.
• Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening.

Must-Have Skills, Experience, & Education:

• In order to be successful in this role, you should have at least 5 years' experience in the troubleshooting, maintenance and repair of Electronic / Electrical and computerized electro-mechanical systems such as robotics, conveyors, sensors and PLCs (specifically RS Logic).
• A good mechanical aptitude is desired, as is some level of expertise with computers (software, remote diagnostics, windows-based networking etc).
• You must be service-minded and customer-focused.
  

Job Posting

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