Senior Commercial Property Manager

The Senior Commercial Property Manager is responsible for overseeing the daily operations, financial performance, customer relationships, and overall management of commercial office properties. This position provides leadership to property management teams while ensuring operational excellence, customer satisfaction, asset performance, and compliance with applicable regulations.

The Senior Commercial Property Manager works closely with senior leadership, portfolio management, construction management, engineering teams, and leasing representatives to implement annual asset plans and achieve investment objectives. Responsibilities include managing property budgets, financial reporting, vendor contracts, building maintenance, customer relations, employee development, and operational performance.

Key responsibilities include:

- Lead, coach, develop, and supervise property management personnel, including hiring, performance evaluations, training, counseling, and recommendations regarding disciplinary actions.
- Identify employee development needs, monitor performance, and promote accountability and professional growth.
- Collaborate with senior leadership, portfolio managers, construction managers, engineering teams, and leasing representatives to implement annual asset plans.
- Build and maintain strong customer relationships to promote satisfaction and retention.
- Respond to customer concerns and coordinate with maintenance personnel to resolve property-related issues.
- Oversee customer engagement programs and ensure consistent service delivery.
- Coordinate customer move-ins and move-outs with property management teams.
- Monitor property performance against established key performance indicators (KPIs).
- Manage vendor contracts, service providers, and third-party contractors.
- Coordinate property liability matters, incident reporting, and risk management activities.
- Oversee shared property associations when applicable.
- Manage annual operating budgets, reforecasts, asset plans, monthly accruals, financial reporting packages, and variance analysis.
- Conduct complex financial and business analysis and prepare reports for ownership and senior leadership.
- Oversee operating and capital expenditures, including budgeting, forecasting, and expense controls.
- Approve special billings and ensure accurate financial documentation.
- Oversee rent collection, expense payments, lease compliance, and preparation of required legal notices.
- Recommend and coordinate legal action when necessary.
- Conduct regular property inspections and coordinate maintenance, repairs, alterations, and property improvements.
- Participate in pre-construction meetings, punch walks, and Acceptance of Premises (AOP) activities.
- Ensure compliance with applicable building codes, regulations, sustainability standards, and environmental, social, and governance (ESG) requirements.
- Prepare detailed ESG compliance reports for property ownership.
- Conduct property tours and meetings with ownership representatives and business partners.
- Oversee emergency preparedness, response procedures, and emergency training for property personnel and tenants.
- Support property sales and refinancing activities through coordination of property-level due diligence.
- Maintain professional relationships with customers, vendors, government representatives, and industry organizations.
- Participate in professional organizations and industry activities, including BOMA and IREM programs.
- Coordinate special projects and additional property management initiatives as assigned.

Must-Have Skills, Experience, and Education:

- High school diploma or GED.
- 5–7 years of commercial office property management-related experience, including at least 3 years in a property management role.
- Candidates with fewer than 5 years of commercial office property management experience must demonstrate strong experience managing high-demand customers, working with partners or lenders and their reporting requirements, and managing property associations.
- Minimum of 3 years of experience managing employees or direct reports.
- Strong knowledge of commercial office property management operations.
- In-depth understanding of financial terms, accounting principles, and property financial management.
- Experience preparing and managing annual operating budgets, capital budgets, financial forecasts, and variance reports.
- Ability to perform complex financial and business analysis.
- Experience managing operating expenses, capital expenditures, and property financial performance.
- Strong understanding of commercial lease administration, rent collection, expense payments, and lease compliance.
- Experience managing vendor contracts and third-party service providers.
- Ability to supervise property maintenance, building operations, and customer service activities.
- Strong employee leadership, coaching, training, and performance management skills.
- Ability to develop and motivate property management teams.
- Excellent customer service and relationship management skills.
- Ability to manage demanding customer relationships and resolve escalated concerns.
- Strong written and verbal communication skills.
- Ability to communicate effectively with customers, employees, ownership representatives, vendors, and senior leadership.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to make sound business decisions and exercise professional judgment.
- Proficiency in Microsoft Office, including Outlook.
- Proficiency in JD Edwards.
- Strong understanding of property operations, risk management, and regulatory compliance.
- Ability to maintain professional relationships with customers, industry organizations, and business partners.
- Strong commitment to ethical conduct, accountability, and operational excellence.

Requirements:

- Ability to work on-site in Dallas, TX, during the established 8:00 AM–5:00 PM schedule.
- Ability to travel overnight periodically, approximately once per year for 2–3 days.
- Ability to supervise property management teams and maintain accountability for operational performance.
- Ability to oversee property budgets, financial reporting, operating expenses, and capital expenditures.
- Ability to manage customer relationships and resolve property-related concerns.
- Ability to coordinate building maintenance, inspections, repairs, and improvement projects.
- Ability to ensure compliance with applicable laws, regulations, building codes, and property management procedures.
- Ability to oversee emergency preparedness and response activities.
- Ability to support property sales, refinancing, and due diligence activities.
- Ability to manage competing priorities and respond effectively to changing business requirements.
- Ability to communicate and collaborate effectively in person, by telephone, and through electronic communication.
- Ability to maintain concentration and attention to detail for extended periods.
- Ability to move independently throughout office and property environments.
- Hearing and visual ability sufficient to recognize and respond appropriately to emergency conditions.
- Ability to lift and move up to 25 pounds.
- Ability to maintain consistent attendance and punctuality.

Nice-to Have Skills, Experience, and Education:

- Bachelor's degree.
- Certified Property Manager (CPM) designation.
- Certified Commercial Investment Member (CCIM) designation.
- Real Property Administrator (RPA) designation.
- Experience managing large commercial office properties or multiple-property portfolios.
- Experience managing high-demand commercial customers.
- Experience working directly with commercial property owners, investment partners, or lenders.
- Experience preparing financial and operational reports for ownership groups and lenders.
- Experience managing commercial property associations.
- Experience developing and implementing annual asset management plans.
- Experience supporting commercial property acquisitions, sales, or refinancing activities.
- Experience coordinating property-level due diligence.
- Experience managing complex operating and capital improvement budgets.
- Experience overseeing commercial construction projects, tenant improvements, and building renovations.
- Experience coordinating with construction project managers, engineers, and leasing representatives.
- Experience with commercial property sustainability programs and ESG reporting.
- Knowledge of commercial building codes and regulatory compliance requirements.
- Experience overseeing customer engagement and retention programs.
- Experience implementing property management process improvements.
- Experience coordinating emergency preparedness and response programs.
- Experience participating in BOMA or IREM professional development programs.
- Experience developing high-performing property management teams.