Operations Manager

Description

Engage and participate in the business, management, and technical direction of the Service Center.Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progressand financial details.

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.
• Supervisory Responsibilities
• 1+ Operations Supervisor and/or Supervising Engineer
• Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/shesees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when theyarise.
• Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins andsuccesses; fosters open dialogue; lets people finish and be responsible for their work; letssubordinates present to senior management; acts as if real success is the success of the team.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal andexternal customers; gets first-hand customer information and uses it for improvements inproducts and services; talks and acts with customers in mind.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly andconsistently one of the top performers; very bottom line oriented; steadfastly pushes self andothers for results.
• Directing Others– Is good at establishing clear directions; sets stretching objectives; distributesthe workload appropriately; lays out work in a well-planned and organized manner; maintainstwo-way dialogue with subordinates on work and results.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; canorchestrate multiple activities at once to accomplish a goal; uses resources effectively andefficiently; arranges information and files in a useful manner.
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Must-Have Skills and Experience:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. The individual must be willing to relocate to any geography within theorganization's territory after gaining understanding of business processes to be able to manage a facilityon their own.
• Nice-to-Have Skills and Experience:
• Graduate Engineer BSEE and no experience. OR Graduate of applicable
• Electrical Technical School or Military equivalent
• Same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver's License.
• Communicate effectively, in writing and verbally, with clients and peers.
• Good judgment, dependable, supervises projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays, and night work.

Job Posting

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