Job Ref: # 6849467
Date Posted: 1/27/2026
City, State: Phoenix, Arizona
Salary (USD): $74,000 - $83,000
Description
The Field Service Engineer provides world-class product and application support, installation, maintenance, and repair services at customer sites. This role is highly autonomous and customer-facing, requiring strong technical troubleshooting skills and excellent professional communication.
The role primarily supports analytical instrumentation used in food and process applications, balancing preventive maintenance with new installations and emergency service.
Key Responsibilities include:
- Inspect, install, maintain, and repair analytical instruments at customer locations
- ~70% planned and predictive maintenance (rollers, belts, basic electronics, etc.)
- ~30% equipment installation and/or emergency repairs
- Train customers on software applications and proper equipment operation and maintenance
- Provide phone-based technical support and recommendations
- Complete and document all customer service work orders accurately
- Partner with sales and account representatives to support service excellence and business growth
- Service both inline process systems and benchtop laboratory instruments
Must-Have Skills, Experience, and Education
- Strong electronics troubleshooting and problem-solving skills with basic mechanical aptitude
- Ability to work independently with minimal supervision
- Excellent professional customer service skills with strong interpersonal presence
- Technical aptitude to use hand tools, digital equipment, and read blueprints/schematics
- Strong verbal and written communication skills
- Organized, self-motivated, and comfortable in fast-paced environments
- Clean driving record (no major violations in the last 2 years; no DUIs in the last 5 years)
- Creditworthiness sufficient to maintain and use a company credit card for business expenses
Nice-to-Have Skills, Experience, and Education
- Experience working with X-ray systems, automation controls, or biomedical equipment
- Prior field service experience supporting analytical or process instrumentation
- Background supporting customers in food, beverage, agricultural, or industrial environments
Job Posting
