Field Service Engineer

Description

My client is hiring a Field Service professional to troubleshoot, repair, and support complex electronic and electromechanical equipment at customer sites. Approximately 80% of the role is hands-on troubleshooting and repair. You'll serve as the primary technical contact on site, work independently when needed, and coordinate with Saab's engineering teams to resolve field issues.

New hires receive formal product training and hands-on factory training before their first field assignment. Saab typically allows about three months before the first deployment, depending on training progress and assignment timing.

Responsibilities

• Diagnose and resolve hardware, software, and electromechanical faults using technical manuals, schematics, diagnostic equipment, and factory engineering support.
• Perform preventive and corrective maintenance, verify repairs, and document equipment condition before return to service.
• Serve as the primary on-site customer contact and communicate equipment status, repair progress, and next steps.
• Document field failures and recurring issues through Saab's reporting system and coordinate with engineering when additional support is needed.
• Assist with equipment installations and provide formal or on-the-job customer training as needed.

Must-Have Skills, Experience, and Education

• High school diploma or equivalent.
• Hands-on experience operating, maintaining, troubleshooting, or repairing complex electronic or electromechanical equipment, with demonstrated ability to diagnose and resolve faults.
• Ability to read technical manuals and schematics, document repairs, and communicate clearly with customers and engineering teams.
• Current, active U.S. Department of Defense Secret clearance and U.S. citizenship.
• Ability to be based in Syracuse, NY, and travel on short notice, including extended overseas assignments.
• Ability to lift, remove, and replace components weighing up to 50 pounds.
• Ability to pass a pre-employment drug screen.

Nice-to-Have Skills and Experience

• Prior field service or field engineering experience supporting customers independently at remote sites.
• Military or civilian experience with complex electronics, communications, systems integration, or comparable technical equipment.
• Proficiency with digital multimeters, oscilloscopes, and other diagnostic test equipment.
• Experience identifying degraded equipment performance, isolating faults, and recommending corrective action.
• Experience training operators or maintenance personnel.
• Bachelor's degree in engineering discipline.

Job Posting

Log-In to Apply   Create Account