Field Service Engineer

The Field Service Engineer is responsible for extensive travel to install, service, troubleshoot, and repair CNC fabricating machine tools at customer sites throughout the United States, Canada, and Mexico. This role provides high-quality technical support to ensure optimal machine performance while serving as a primary customer-facing representative. The Field Service Engineer documents machine conditions, recommends performance improvements, and trains customers on proper operation and service procedures to maximize productivity. This position plays a critical role in supporting customer success during equipment installations, repairs, and ongoing service engagements.

• Hands-on experience with electronics, digital circuits, wiring, mechanics, and hydraulics
• Strong troubleshooting skills with a practical, problem-solving mindset
• Customer-focused attitude with the ability to work independently in the field
• Comfortable with extensive travel (100%, Monday–Friday)
• Technologically savvy with experience using software and managing files

• Willingness and ability to travel 100% (home on Fridays)
• Flexible, curious, and proactive professional approach
• Strong communication skills for customer interaction and training
• Ability to document technical findings and provide improvement recommendations

• Prior CNC machine tool or sheet metal fabrication equipment experience
• Experience training customers on industrial equipment operation and maintenance
• Exposure to manufacturing or fabrication shop environments
• Background supporting complex electromechanical systems