General Manager

Key Responsibilities:

Strategic Vision and Execution

• Ensures the market achieves short- and long-term revenue growth and profitability goals.
• Develops and carries out an annual business plan for the market in line with corporate strategy.
• Monitors progress against business objectives and directs corrective action as needed.
• Directs implementation of sound operating and financial practices to maximize profitable growth.
• Presents regular reports on market performance to the Executive Vice President and the Leadership Team.
• Identifies opportunities for new business, service expansion, and operational improvement.
• Ensures compliance with all applicable laws, rules, regulations, codes, and standards.
  

Organizational Leadership

• Leads, coaches, and develops managers and staff across sales, installation, service, and administration.
• Builds a culture of accountability, safety, and high performance.
• Integrates new business and acquired operations into the market and transitions them to company policies, systems, and procedures.
• Supports managers in the prompt and effective resolution of legal, financial, human resources, and administrative issues; coordinates with shared services functions.
• Ensures a consistent focus on high-quality customer service and retention of profitable business; resolves significant client issues.
• Recruits and retains qualified talent and plans for succession within the market.

Financial and Operational Oversight

• Owns the market P&L and operates within the approved budget, ensuring maximum resource utilization.
• Prepares the annual operating and capital budgets for the market in coordination with the Executive Vice President and Finance.
• Reviews financial results and key performance indicators, including revenue, margin, backlog, recurring monthly revenue, and labor utilization, and takes corrective action as needed.
• Ensures sound financial policies and practices and operates in accordance with those policies.
• Oversees project execution, scheduling, and technician productivity to meet quality, timeline, and margin targets.
• Ensures compliance with safety programs, licensing, regulatory requirements, and contractual obligations.
• Signs agreements and other instruments on behalf of the market within approved authority limits.

Must-Have Skills, Experience, & Education:

• Minimum of seven years of progressively responsible leadership experience, including P&L or operational responsibility, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Proven ability to improve operational performance and lead change.
• Strong financial acumen, including budgeting, forecasting, and P&L management.
• Success oriented with a high degree of ownership, energy, and motivation, and the ability to inspire others to accomplish goals.
• Excellent written and oral communication skills.
• Ability to travel within the assigned market and to company offices as needed.

Nice-To-Have Skills, Experience, & Education:

• Bachelor's Degree in Business or related field preferred.
• Military leadership experience a plus.
• Experience in the fire, life safety, security, or related field service industry preferred.
• Experience in a Private Equity environment preferred.