Job Ref: # 3361962
Date Posted: 8/29/2025
City, State: Multiple Locations, AZ
Salary (USD): $70,000 - $85,001
Description
- Title: Customer Service Engineer
- Location: West Region (Phoenix, Las Vegas, San Diego,
Seattle, Salt Lake City) - Shift: Monday - Friday, 10am - 7pm (with the potential for
shifting your schedule from Noon - 9pm at some point, these shift schedules
come with 10% and 15% shift differentials respectively) - Compensation:
- First Year Total Comp = $119k – 152k
- Base Payrate: $70,000-85,000
- Average OT (25-30%): $26,250-38,250
- Shift Differential (10 – 15%): $7,000-12,750
- 5% Target Bonus: $3,500-4,250
- Annual Value of Company Car: $12,000
- Total: $118,750-152,250
Benefits: We offer an excellent global benefits package
Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance
Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term
Disability Insurance, 401K Savings Plan with matching contribution, Financial
Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off,
Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and
Volunteer Opportunities. Specific benefits for this position include:
Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance
Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term
Disability Insurance, 401K Savings Plan with matching contribution, Financial
Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off,
Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and
Volunteer Opportunities. Specific benefits for this position include:
- 4 weeks of paid vacation (PTO) to start, with 5 paid floater
holidays pro-rated for the first year and 6 paid standard holidays. At the
start of your third year, you get a 5th week of vacation. - 100% match of 401K contribution, up to 6% (20% vesting of
the matched amount each year).
Corporate Vehicle - Fleet Program - You receive a new car
($45 per week cost to you) all inclusive of gas, tolls, service, insurance and
more. You can use for business and personal usage. It is estimated to be a $15k
annual value to the employee. You can also opt out and receive a corporate van.
($45 per week cost to you) all inclusive of gas, tolls, service, insurance and
more. You can use for business and personal usage. It is estimated to be a $15k
annual value to the employee. You can also opt out and receive a corporate van.
"Well Being" reimbursement of $300/year for
health/fitness classes and related items.
health/fitness classes and related items.
Travel: Travel is an essential job requirement for this
position. As a MRI Magnet Support CSE, you will travel regularly (75 80% travel
during the week) throughout the U.S. (focused regionally as much as possible to
minimize travel), with occasional international travel, to customer locations.
You must be available to provide service to customers during off hours as well
as weekends, as necessary. Candidates need a passport (initial training will be
in held in England, so you will need it right away).
position. As a MRI Magnet Support CSE, you will travel regularly (75 80% travel
during the week) throughout the U.S. (focused regionally as much as possible to
minimize travel), with occasional international travel, to customer locations.
You must be available to provide service to customers during off hours as well
as weekends, as necessary. Candidates need a passport (initial training will be
in held in England, so you will need it right away).
Position
Description:
Description:
The successful applicant will execute Second level MRI
Magnet Support, service and repair functions at Customer sites with minimal
supervision. Establish and maintain good working relationships with internal
and external customers, peers and vendors, while performing necessary
administrative duties timely and accurately.
Magnet Support, service and repair functions at Customer sites with minimal
supervision. Establish and maintain good working relationships with internal
and external customers, peers and vendors, while performing necessary
administrative duties timely and accurately.
Responsibilities:
- Coordinate own travel to meet on-site maintenance,
installation, service or repair schedule requirements of Super Conducting MRI
Magnets. - Work, communicate and collaborate effectively with internal partners.
- Perform maintenance according to scheduled requirements to
maintain uptime of customer equipment. - Perform semi-complex mechanical and electrical repairs or
troubleshooting on Super Conducting Magnets to identify failure modes and root
cause analysis - Safely handle or transfer cryogenic gases such as liquid
helium or liquid nitrogen within the scope of planned work. - Respond to semi-complex second level service calls.
Participate in the assessment of semi-complex product/equipment performance
based on field support data and recommend modifications or improvements. - Maintain own Tools and Test Equipment and comply with
calibration schedules and processes to ensure reliable and repeatable service
delivery. - Contribute ideas & feedback for continuous improvement
(i.e. process, product, tooling or customer experience)
Requirements:
- Candidates must have top-notch electromechanical and/or
electronic systems knowledge and troubleshooting/repair skills in addition to
unparalleled customer service skills (relationship development, conflict
management, active listening and problem solving, interpersonal communication,
etc.). Previous field service experience/heavy travel schedules is a plus but
not required. Candidates must be able to interpret system schematics and
flow-charts. A highly tuned mechanical aptitude and the ability to visualize
and explain situations and resolutions are also critical in this role.
Excellent customer service, communication (oral & written), documentation,
and PC skills are essential to this position's success.
Job Posting
