Job Ref: # 3124099
Date Posted: 10/26/2026
Location: St Louis, MO
Salary (USD): $120,000 - $127,000
Description
The Regional Field Service Manager is responsible for leading and managing regional field service operations supporting industrial burner systems, combustion equipment, instrumentation, and related technical services. This position oversees field service technicians, coordinates scheduled and emergency service activities, and ensures the delivery of safe, efficient, and high-quality technical service to customers. Responsibilities include hiring and developing technical personnel, conducting performance evaluations, monitoring service performance, and driving continuous improvement in operational procedures, safety practices, and customer satisfaction.
The Regional Field Service Manager will provide hands-on technical leadership and troubleshooting support, assist with complex equipment and instrumentation issues, and coordinate resources for field service projects. This includes reviewing job scopes, identifying safety requirements, allocating technicians, tools, materials, and contractors, and resolving technical challenges, service overruns, and customer concerns. The position requires significant time in the field, regular customer site visits, safety audits, and collaboration with internal support teams. Additional responsibilities include developing field technician training programs, supporting service quoting and scheduling, maintaining strong customer relationships, and providing 24/7 emergency service support when required.
Must-Have Skills, Experience, and Education:
- Two-year degree, military technical training, and/or 10 years of related work experience
- Exceptional technical knowledge of industrial burners and instrumentation
- Strong experience in industrial field service, burner systems, combustion equipment, instrumentation, or related technical operations
- Experience leading, supervising, coaching, and developing field service technicians or technical service teams
- Ability to manage regional field service operations and coordinate multiple service activities
- Strong technical troubleshooting and problem-solving skills
- Ability to diagnose complex burner, instrumentation, and related equipment issues
- Ability to provide technical guidance and troubleshooting support to field service technicians
- Experience managing scheduled and emergency service activities
- Ability to review job scopes, customer requirements, and project expectations before service work begins
- Ability to identify job-specific safety requirements and ensure proper service preparation
- Experience allocating field service resources, including technicians, tools, equipment, materials, and third-party contractors
- Ability to coordinate effectively with technical support, service administration, sales, and other internal departments
- Experience monitoring customer deliverables, service procedures, and operational performance
- Ability to identify service inefficiencies and implement process improvements
- Experience conducting or supporting field safety audits
- Familiarity with OSHA 10, MSHA, or NFPA 70E safety rules and regulations
- Ability to enforce safe working practices and hold technical personnel accountable for safety performance
- Experience providing employee coaching, performance feedback, and professional development
- Ability to conduct performance evaluations and identify employee training needs
- Ability to support hiring, personnel development, and disciplinary processes in coordination with senior management
- Experience providing or coordinating on-the-job training (OJT) for technical personnel
- Ability to assess technician skill levels and identify additional training requirements
- Experience managing field service escalations, including scope changes, service overruns, customer complaints, and technical challenges
- Ability to resolve complex customer service issues and recommend effective solutions
- Demonstrated history of excellent customer service
- Ability to establish and maintain strong customer relationships
- Experience monitoring service quality through customer feedback and field visits
- Ability to support customer service quoting and scheduling requirements
- Strong leadership, team-building, and employee-development skills
- Ability to direct work, develop talent, ensure accountability, and promote collaboration
- Excellent interpersonal and professional communication skills
- Strong written and verbal communication skills
- Ability to communicate effectively with customers, technicians, suppliers, contractors, and internal management
- Strong organizational, planning, and time-management skills
- Ability to manage multiple priorities in a demanding field service environment
- Strong analytical, creative problem-solving, and technical troubleshooting abilities
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to use service management software and monitor service documentation and operational effectiveness
- Self-motivated, team-oriented, and adaptable to changing operational requirements
- Ability to maintain professional conduct with customers, employees, suppliers, and third-party providers
- Good driving record
- Ability and willingness to travel overnight approximately 30%–50%
- Ability and willingness to spend approximately 50%–75% of working time in the field
Requirements:
- Ability to work a minimum of 40 hours per week, with overtime and extended hours as necessary
- Ability to provide or coordinate 24/7 emergency service support
- Ability to work weekends and holidays when required
- Ability to travel overnight approximately 30%–50% of the time
- Ability to spend approximately 50%–75% of working time at customer locations or in the field
- Ability to work in high-temperature and low-temperature environments
- Ability to bend, climb stairs, and perform physical activities associated with industrial field service
- Ability to lift more than 75 pounds
- Ability to work safely in industrial environments and comply with applicable customer and company safety requirements
- Ability to respond to urgent technical and operational issues outside normal business hours
- Ability to perform billable field service work when applicable
- Ability to maintain a professional appearance and represent the company appropriately at customer facilities
Nice-to Have Skills, Experience, and Education:
- Certified Control Systems Technician (CCST) certification
- Boiler Stationary Engineer license
- State Electrician's license
- Industrial combustion systems experience
- Industrial burner troubleshooting and maintenance experience
- Boiler and burner control system experience
- Combustion instrumentation experience
- Industrial process control experience
- Electrical and instrumentation troubleshooting experience
- Experience supporting burner startup, commissioning, and maintenance activities
- Experience troubleshooting complex industrial combustion equipment
- Experience managing industrial burner or combustion equipment field service teams
- Experience supporting emergency industrial equipment repairs
- Experience coordinating multiple field service technicians across a regional territory
- Experience developing technical training programs
- Experience conducting field technician performance assessments
- Experience managing technical service quality and customer satisfaction
- Experience implementing field service process improvements
- Experience conducting industrial safety inspections and audits
- OSHA 10 safety training
- MSHA safety training
- NFPA 70E electrical safety training
- Experience managing subcontractors and third-party technical service providers
- Experience supporting technical service estimates, quotes, and scheduling
- Experience working directly with industrial customers and plant maintenance personnel
- Military technical maintenance leadership experience
- Military electrical, instrumentation, mechanical, or industrial equipment maintenance experience
- Military experience supervising technical maintenance personnel or field service operations
Job Posting
