Logistics Coordinator

Description

Reporting to the Operations Manager, Logistics Coordinators is responsible for setting up, managing and ensuring flawless execution of the complex array of logistics required for live organ donation and transplant. Logistics Coordinators partner with member transplant centers, 3PLs/couriers, testing centers, airlines and internal team members (technology, operations).

This role requires exceptional communication, customer service, attention to detail and relationship management skills, as well as a strong sense of ownership and accountability, commitment to excellence, bias for action, calm under pressure, and the initiative, drive and passion to improve operations to best meet the needs of customers.

Key Responsibilities:

• End-to-end logistics of kidney transportation, ensuring timely and secure delivery - pickups, receipt on board, flight departure/arrival, airline recovery, delivery confirmation.
• Schedule and monitor courier vendor activities.
• Manage GPS tracking system fleet (GPS systems provide real-time reporting on kidney shipments).
• Keep leadership abreast of GPS fleet operational efficiency and security.
• Identify opportunities/make recommendations for process improvements (operations, software, etc.).
• Ensure that operational logistics data is integrated into digital platforms for real-time tracking and reporting.
• Assist in the collection and analysis of logistics data, donor trends, and operational performance.
• Provide data and feedback to leadership to support data-driven decision-making.
• Provide outstanding customer service to external and internal customers and stakeholders.
• Continuous learning and professional development.

• Bachelor's degree in Business Administration, Logistics, or other relevant field
• Demonstrated experience in high-touch logistics, transportation, or operations environment
• Strong organizational skills with the ability to juggle multiple high-priority projects simultaneously
• Customer service experience – manage expectations, demonstrate empathy, clear/precise communications, solution-oriented, relationship management
• Excellent communication skills (clear, assertive), capable of receiving feedback constructively and able to adapt to dynamic challenges
• Extreme Ownership and ability to thrive in a fast paced, high demand environment
• Initiative, drive, flexibility and creativity to ensure mission accomplishment
• Attention to detail – pride in quality and service excellence
• Mission-oriented and collaborative – work effectively with team to meet goals and continuously improve
• Must be willing to put in longer hours when needed, given the necessity for high performance with services that save and improve lives.
• LCs rotate On-Call responsibilities beyond normal work hours to handle any unforeseen issues.
• Action-oriented – ability to assess and act quickly to avert or solve problems
• Ability to learn new technology and proficient in Microsoft Office and Outlook

Why this opportunity?

This is a tremendous opportunity for a high-performance, mission-driven professional who is seeking greater meaning and impact in their work. The life-saving work that our client does is nothing short of impressive. As they continue to grow the organization, its services and capabilities, they need motivated, committed, reliable, customer service-oriented leaders to meet their goals for quality, speed and number of successful living donor transplants annually. If you possess the energy and passion to serve others and thrive in fast-paced, high accountability environments, this may be the ideal opportunity for you!

Job Posting

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