Commercial Service General Manager

Job Details

Position ID: # EB-1067990559
Date Posted: 9/19/2022 10:34:57 AM
Location: Raleigh, NC
Job Type: Full Time
Salary (USD): $140,000 - $170,000

Job Description

Position: Commercial Service General Manager
Location: Raleigh, NC
Salary: $140k-$170k plus up to 25% bonus
• Graduate of a 2-year postsecondary program (college or trade school) or 4-year college
• 10+ years’ experience in Sales and/or Business Management
• 3+ years’ experience working in Commercial HVAC sales
• Ability to work within a collaborative team, and possess flexibility and adaptability to change
• Strong interpersonal skills and decision-making abilities
• Excellent communication and customer service skills
• Ability to follow up with internal and external customers and meet their expectations
• Strong organizational and written communication skills
• Proficiency in Microsoft Office365
• Ability to learn robust enterprise-wide Service Management Accounting platforms and to train technicians in the systems’ use and applications
• Ability to lead and empower employees
• Experience in Project Management
• Experience in the development of new products and services that compliment core offerings
• Improve operational methods and procedures
• Implement process improvements and periodically perform quality reviews
• Investigate technical and logistical problems deeply with all stakeholders so the most effective solutions can be implemented
• Ensure proper training and compliance review of technicians in accordance with company objectives, procedures, paperwork, quality standards, safety requirements, customer communication, and technical proficiencies
• Review and improve service technician productivity
• Develop customer-focused dispatch protocols and perform efficiency reviews
• Develop metrics aimed at driving customer value and company profitability
• Work with dispatch, sales, and billing to meet revenue and collections goals
• Administer ongoing management of financial plans and budgets
• Participate in the creation of annual financial plans and budgets
• Consult on strategy and tactics to achieve maintenance agreement sales goals
• Facilitate seamless transition from commercial construction to service opportunity
• Build and maintain mutually beneficial relationships with top-tier customers
• Oversee all critical customer service communication
• Optimize the presentation of repair versus replacement options to customers
• Develop and maintain a Best-In-Class customer service training program
• Forecast needs related to staffing, equipment, materials, and supplies
• Ensure all positions are filled with qualified individuals who will assist this Company in advancing our mission, maintaining a positive reputation, and achieving goals successfully
• Oversee the annual employee performance evaluations and provide input in compensation adjustments

Job Posting

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