Field Service Technician

Travel: Local travel, this position will be based in the field and require daily travel within assigned territories.

Position Description:

The primary objectives of the Service technicians are:

• the proficient repair and service of the customer's equipment
• to maintain good communication and working relationships with customers, peers, and management
• to represent and sell the entire company
• maintain and exceed productivity goals
• work within all safety guidelines established by company and OSHA

Duties and Responsibilities:

• Repair all types of equipment that company sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Must-Have Skills, Experience, and Education:

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to deal with customers on a face-to-face basis.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Must possess a valid driver's license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must have working knowledge of hydraulic systems.
• Must have mechanical abilities.