Field Service Engineer
Company: Orion Talent
Job Ref: # 7824335
Date Posted: 11/12/2026 12:00:00 AM
City, State: Orlando, FL
Salary: $63,000 - $72,000
Description
Go to end ⇓- Perform scheduled preventive maintenance on automated healthcare transport equipment and associated systems.
- Diagnose, troubleshoot, and repair equipment failures to restore reliable system operation.
- Provide corrective maintenance, warranty service, and emergency technical support.
- Participate in 24/7 emergency and on-call service coverage as required.
- Assist with equipment installation, startup, configuration, and commissioning.
- Read and interpret blueprints, electrical schematics, and wiring diagrams to troubleshoot equipment problems.
- Use hand tools, power tools, electrical meters, and diagnostic equipment to perform maintenance and repairs.
- Provide technical assistance to customers and internal service personnel through on-site visits, telephone support, and remote access.
- Troubleshoot multiple product lines and different generations of equipment.
- Identify equipment problems and implement timely corrective actions in high-pressure customer environments.
- Assist customers with replacement parts, consumables, repair inquiries, and equipment service needs.
- Recommend appropriate spare parts and inventory levels to support system reliability.
- Identify replacement components using available technical documentation and equipment information.
- Train customers on equipment operation, basic maintenance procedures, and system functionality.
- Explain technical problems and corrective actions clearly to customers with varying levels of technical knowledge.
- Maintain professional customer relationships and resolve service concerns effectively.
- Identify and report product quality issues and equipment performance concerns.
- Prepare and submit Quality Assurance Reports (QARs) as required.
- Support data collection and reporting activities for product and service improvements.
- Create and maintain accurate maintenance records, service reports, work orders, and expense documentation.
- Communicate field service issues, customer concerns, and improvement opportunities to the Regional Service Manager.
- Collaborate with other Field Service Engineers to troubleshoot complex equipment problems.
- Participate in formal technical training and on-the-job development to maintain proficiency with company products and systems.
- Promote company products and services when appropriate to support customer needs.
- Follow established safety procedures, quality standards, and customer facility requirements.
- Associate degree in Electronic Engineering Technology, vocational or technical school education, four years of related military experience, or equivalent qualifications.
- Ability to read and interpret blueprints, electrical schematics, and wiring diagrams.
- Ability to extract technical information from equipment documentation and apply it to troubleshooting and repairs.
- Ability to use hand tools and power tools safely and effectively.
- Ability to operate electrical meters and diagnostic equipment.
- Practical technical troubleshooting and problem-solving skills.
- Ability to diagnose equipment failures and perform corrective maintenance.
- Ability to troubleshoot equipment independently and determine appropriate corrective actions.
- Computer literacy, including PC hardware and software.
- Experience using Microsoft Windows applications.
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- Ability to communicate technical information clearly to customers and internal personnel.
- Ability to explain complex technical problems to individuals with limited technical backgrounds.
- Ability to handle difficult customer interactions professionally.
- Ability to work effectively in high-pressure customer service environments.
- Strong organizational skills and attention to detail.
- Ability to maintain accurate service records, work orders, and expense documentation.
- Ability to manage work independently without continuous direct supervision.
- Self-motivation and ability to adapt to changing service requirements.
- Ability to learn and maintain technical knowledge of multiple equipment types and product generations.
- Ability to collaborate effectively with customers, technical support teams, and service management.
- Strong commitment to customer satisfaction, equipment reliability, and safe work practices.
- Ability to work in a field service position based in the Orlando, FL area.
- Willingness and ability to travel up to 90% of the time.
- Ability to travel to customer locations typically Monday through Thursday or Friday.
- Ability to work occasional evenings and weekends.
- Ability to participate in 24/7 emergency and on-call support when required.
- Ability to remain accessible by mobile phone during assigned support periods.
- Ability to respond to customer equipment problems and service emergencies.
- Ability to perform preventive maintenance, corrective repairs, and equipment troubleshooting.
- Ability to support equipment installation, startup, and commissioning.
- Ability to work independently at customer facilities.
- Ability to provide technical assistance by telephone, remote access, and in person.
- Ability to maintain accurate service documentation, work orders, and expense reports.
- Ability to communicate service issues and customer concerns to management.
- Ability to work with multiple product lines and equipment generations.
- Willingness to complete extensive formal and on-the-job technical training.
- Ability to follow company safety policies, quality standards, and customer site requirements.
- Ability to maintain professional customer relationships in healthcare environments.
- Previous field service experience maintaining or repairing automated equipment.
- Experience servicing pneumatic tube transport systems.
- Experience working with hospital automation or healthcare transport equipment.
- Experience maintaining electromechanical equipment.
- Experience troubleshooting electrical and mechanical systems.
- Experience performing preventive and corrective maintenance on automated machinery.
- Experience supporting equipment installation, startup, and commissioning.
- Experience troubleshooting multiple generations of technical equipment.
- Experience providing remote technical support.
- Experience supporting customers in hospitals or healthcare facilities.
- Experience performing warranty repairs and emergency service.
- Experience providing technical training to customers.
- Experience identifying replacement parts from incomplete technical information.
- Experience managing service parts and inventory.
- Experience preparing quality assurance reports and technical service documentation.
- Experience working independently in a high-travel field service position.
- Military electronics, electrical, mechanical, or electromechanical maintenance experience.
- Experience maintaining complex technical systems in demanding operational environments.




















