Customer-Dedicated Service Technician
Company: RIX Industries
Job Ref: # 5077197
Date Posted: 4/14/2026 1:36:59 PM
City, State: Newport News, Virginia
Salary: $75,000 - $88,000
Description
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Customer-Dedicated Service Technician
Location: Newport News, VA (Onsite / Customer Site-based)
Employment Type: Full-Time
About the Role
RIX Industries is seeking a Customer-Dedicated Service Technician responsible for maintaining and repairing compressors, gas generators, and related systems at a designated customer site.
In this role, you will serve as the primary on-site representative of RIX Industries, ensuring equipment reliability, customer satisfaction, and adherence to safety and quality standards. You will support mission-critical systems across Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets.
This position is ideal for a hands-on technician who thrives in field service environments, enjoys troubleshooting complex mechanical systems, and can effectively interface with customers and internal teams.
What You'll Do
- Serve as the primary liaison between RIX Industries and the customer at the assigned site
- Perform maintenance, troubleshooting, and repair of compressors, gas generators, and associated equipment
- Overhaul and repair components in both field and on-site environments to meet customer requirements
- Ensure timely, high-quality service delivery aligned with customer expectations
- Maintain and manage RIX-owned tools, equipment, and consumables
- Monitor inventory levels and notify leadership of supply needs
- Follow all safety procedures and promote a safe working environment
- Communicate effectively with internal teams and customer stakeholders
- Support additional assignments as directed in the best interest of the business
Must-Have Skills and Experience
- Technical school degree or equivalent combination of education and hands-on experience
- Minimum 1 year of experience as a mechanical assembler, technician, or mechanic in a related field
- Ability to read and interpret technical drawings, schematics, and manuals
- Strong troubleshooting skills across mechanical, electrical, and basic software systems
- Experience using precision measurement tools (micrometers, feeler gauges, multimeters, etc.)
- Basic computer proficiency, including Microsoft Office and ability to learn new systems
- Strong written and verbal communication skills for customer interaction and reporting
- Ability to work independently as a self-starter in a customer-facing environment
- Valid driver's license
- U.S. Citizenship(ITAR Compliant)
- Ability to obtain a DoD SECRET security clearance
- Physical Requirements:
- Ability to stoop, kneel, crouch, bend, stretch, and reach
- Ability to lift up to 50 pounds regularly
- Ability to sit or stand for extended periods at desks, equipment, or workstations
- Training will be provided on RIX compressor systems and technologies
Nice-to-Have Skills
- Advanced coursework or certifications in mechanical assembly or repair
- Experience with air and gas compressors or similar mechanical systems (compressor experience can be trained)
- Prior field service or customer-facing technical support experience
- Familiarity with diagnostic equipment and compressor/generator systems
- Military background (understands structure, professionalism, customs/courtesies)
- Aviation experience strongly preferred
- HVAC or similar (mechanical + electrical troubleshooting)
- Experience in mechanical repair disciplines (hands-on)
Who You Are
- A hands-on, detail-oriented technician with strong mechanical aptitude
- Customer-focused and able to represent the company professionally on-site
- A problem solver who can troubleshoot and resolve issues independently
- Organized and disciplined in managing tools, parts, and workflows
- Safety-conscious and compliant with operational standards
- Adaptable and willing to learn across mechanical, electrical, and basic software troubleshooting domains
- Adaptable and willing to travel as needed to support business needs
Additional Details
- Base Salary Range: $75,000 – $88,000
- Work Environment: Onsite (Newport News, VA), customer site, manufacturing, warehouse, and office environments
- Travel: Up to 10%
- PTO and 12 Paid Holidays
- Retirement 401(K) with company match
- Medical, Dental, and Vision insurance
- Group Term Life Insurance
- Tuition Reimbursement Program
- Referral Bonuses and more





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