Date Posted: 4/29/2024 2:50:25 PM
Location: Richmond, VA
Job Type: Full Time
Salary (USD): $100,000 - $120,000
Job Description
Position Details:
Title: Field Operations Manager
Location: Richmond, VA
Shift: Dayshift, M-F. Limited weekends due to emergency calls.
Compensation: $100K-$120K
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel to customers.
Position Description:
The company is searching for a highly motivated Field Operations Manager to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.
Responsibilities:
• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication
Requirements:
• The company is looking to hire a strong Junior Military Officer.
• Experience with leading a team of technicians is preferred.
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service.
Job Posting
