Company: Orion Talent
Position ID: # 7575540
Date Posted: 9/4/2025 12:00:00 AM
Location: Multiple Locations, IL
Salary: $30 - $48
Job Description
Go to end ⇓Benefits: Paid vacation, employee incentive bonus program, comprehensive health and dental benefits (including Lifestyle Spending Account), retirement savings matching program, optional employee share purchase program, tuition reimbursement, professional development opportunities
Travel: Required – extended stay in Canada during build stage, with additional travel to U.S., Canada, and Europe for installations and customer support
As an Embedded Service Technician, you will support the design, build, and service of critical automated solutions for medical device and pharmaceutical customers. This role requires an initial 6–12 month on-site commitment at the Canadian build facility, followed by embedded support at U.S. customer sites.
- Participate in the machine build process, collaborating with cross-functional teams during integration, Pre-FAT, FAT, teardown, installation, and SAT.
- Develop product knowledge, technical skills, and operational proficiency during build stage.
- Serve as primary liaison with customers during on-site stage, providing training, knowledge transfer, and direct support.
- Troubleshoot mechanical automation systems and bring equipment to production readiness.
- Maintain service documentation, redline system changes, and provide accurate equipment audits.
- Supervise workers in testing, tuning, and adjustments to achieve optimal performance.
- Advise management on customer satisfaction, performance, and product improvement opportunities.
- Coordinate warranty/non-warranty claims and work with suppliers to resolve technical issues.
- Ensure compliance with ISO standards and customer safety regulations.
- Provide weekly site and time reports; coordinate PTO to maintain on-site support coverage.
- Tool & Die Maker, Millwright, MTBI, or equivalent background (design experience a plus).
- 3+ years of experience in a mechanical automation environment.
- Strong technical knowledge of automation systems, drawings, manuals, and assembly processes.
- Proficiency with Microsoft 365 applications; Salesforce experience a plus.
- Strong communication and interpersonal skills; customer-centric approach.
- Ability to travel extensively to U.S., Canada, and Europe.
- Valid driver’s license in good standing.
- Ability to work independently in fast-paced environments with minimal supervision.
- Must be willing to relocate to Canada for build stage.