Position ID: # 793137
Date Posted: 11/25/2025
Location: Chicago, Illinois
Job Description
• Troubleshoot, repair, and maintain automated instruments used in histology, cytology, and hematology
• Perform field service, installation, and evaluations at customer sites
• Conduct instrument inspections, testing, and decontamination in compliance with biohazard and electrical safety standards
• Provide technical support to Field Service Technicians, BMETs, and internal teams
• Train technicians and other personnel on installation, repair, testing, and decontamination procedures
• Develop and update service manuals and conduct on-site and off-site training sessions
• Document service reports and draft service bulletins in compliance with FDA regulations
• Coordinate product feedback with Manufacturing and Product Development teams
• Analyze service failures and prepare comprehensive reports
• Ensure compliance with ISO 13485 certification standards
• Maintain safe, organized, and professional work environment
• Support special projects, process improvements, and other assignments as directed
Must-Have Skills, Experience, and Education:
• 3+ years of field service experience on electromechanical equipment
• Strong troubleshooting and repair skills for complex instrumentation
• Ability to perform electrical safety tests and instrument decontamination
• Excellent communication skills, both verbal and written
• Willingness to travel up to 75% domestically
• Strong documentation and reporting skills
Requirements:
• Valid driver’s license and ability to travel frequently
• Ability to lift, stand, and work with tools and equipment
• Strong problem-solving and analytical skills
• Ability to train and guide other technicians or personnel
• Maintain professional and safe conduct at all customer sites
Nice-to-Have Skills, Experience, and Education:
• Experience in histology, cytology, or hematology instrumentation
• Knowledge of ISO 13485 and FDA compliance standards
• Prior experience training Field Service Technicians or other technical staff
• Experience with service bulletins, product feedback, or quality reporting
Benefits: Attractive bonus plan, company car, phone, laptop, and opportunities for growth—including international advancement
Travel: Up to 75% domestic travel, primarily within the Midwest region and throughout the U.S.
Company Description:
The Company provides advanced medical instrumentation and automation solutions to healthcare providers, laboratories, and research facilities. Known for quality, innovation, and exceptional customer service, The Company supports technical excellence and operational efficiency across its product lines.
Why The Company?
• Career growth with domestic and international advancement opportunities
• Exposure to cutting-edge medical instrumentation
• Strong technical and customer-focused work environment
• Opportunities to work with a collaborative and professional team
• Competitive pay, benefits, and travel experience in a dynamic technical role
Job Posting
