Position ID: # 696269
Date Posted: 7/23/2025
Location: Madison, WI
Salary (USD): $106,000 - $120,000
Job Description
Position: Customer Service Engineer
Location: Madison, WI
Shift: Mon–Fri, 12?pm–9?pm (initial training M–F, 8?am–5?pm; shift differential of 15% applies to delayed shift)
Compensation: First-year total comp $106.5k–$120k (Base $70k–$80k + 10% avg. OT + 15% shift diff. + 5% bonus + company car value)
Benefits:
Location: Madison, WI
Shift: Mon–Fri, 12?pm–9?pm (initial training M–F, 8?am–5?pm; shift differential of 15% applies to delayed shift)
Compensation: First-year total comp $106.5k–$120k (Base $70k–$80k + 10% avg. OT + 15% shift diff. + 5% bonus + company car value)
Benefits:
- Excellent medical, dental, vision, EAP, mental health & substance abuse support
- Flexible spending, life insurance, disability insurance
- 401(k) with 100% match up to 6% (vests 20% per year)
- 4 weeks PTO to start + 5 floater holidays (pro-rated first year) + 6 standard holidays; 5th PTO week at year three
- Corporate fleet vehicle (new car, $45/week; gas, insurance, maintenance included; business/personal use; $15k+ annual value) or opt for a company van
- $300/year “Well-Being” reimbursement for fitness/health
- Tuition reimbursement, training resources, volunteer opportunities
Travel: Regular regional travel within a 2-hour radius of Madison; must be available for occasional off-hours and weekend support.
Role Overview:
As a Customer Service Engineer, you will install, service, maintain, and repair complex equipment at customer sites. You will deliver prompt, effective technical solutions, provide on-site user training, and ensure customer satisfaction by minimizing downtime. You’ll coordinate closely with technical, sales, and customer care teams while managing financial performance for your territory.
As a Customer Service Engineer, you will install, service, maintain, and repair complex equipment at customer sites. You will deliver prompt, effective technical solutions, provide on-site user training, and ensure customer satisfaction by minimizing downtime. You’ll coordinate closely with technical, sales, and customer care teams while managing financial performance for your territory.
Key Responsibilities:
- Install, troubleshoot, repair, and maintain designated systems (mechanical, electronic, optical).
- Deliver high-level customer support and on-site training post-install.
- Perform warranty/maintenance work and assist with clinical field trials.
- Maintain service documentation and recommend updates to manuals.
- Manage territory performance: service revenue, expenses, and inventory.
- Build customer trust through professional communication and relationship management.
Requirements:
- Strong background in electronic systems troubleshooting, repair, and schematics interpretation.
- Excellent mechanical aptitude; ability to explain technical details clearly.
- Exceptional customer service and communication skills.
- Proficient with PC tools and service documentation.
- Bio-Medical field experience is a plus, but not required.
Job Posting
