Description
Go to end ⇓
Reporting to the Region Director of Operations, and with a dotted line to the Senior Manager of Quality Systems, the Regional Quality Manager serves as an embedded Operational Quality Partner, not a site auditor or inspector. The focus is to work alongside site teams to strengthen quality system execution, build problem-solving capability, develop audit readiness, and transfer knowledge across facilities within the region. This role is the extension of the company's Quality Operating Model and a key link between site-level execution and enterprise quality governance. As well, the Region Quality Manager is customer-facing, owns customer quality escalations within the region and serves as the regional lead for customer audit preparation across sites.
- Location: Seattle, WA, Portland, OR or Petaluma, CA
- Travel: 25%-50% to region sites in Dallas, Tennessee and Alabama
- Compensation: $115k-$140k base salary, depending on experience, plus up to 10% bonus
- Benefits: Comprehensive package includes Health, Dental, and Vision insurance, 401(k) with generous company contribution, PTO includes vacation (120 hours), sick leave (52 hours), and 8 holidays, Paid Leave (paid maternity leave for employees who qualify for FMLA, as well as parental leave), and tailor-made career development plans. Company rewards employees with performance-based salary increases.
The ideal person for this role will;
- Lead through coaching and partnership - building trust with site teams as a resource, not an authority figure passing judgment.
- Be comfortable operating across multiple sites and stakeholders simultaneously - managing competing priorities without losing follow-through.
- Bring strong root cause analysis instincts and the ability to transfer those skills to others through hands-on coaching.
- Thrive in a field-based, travel-heavy role with a high degree of independence and limited daily supervision.
- Be energized by building capability in others - measuring success by how much stronger sites become, not by how much they depend on regional support.
Responsibilities include:
- Serve as the embedded quality resource for site teams within the assigned region, providing hands-on coaching and support for QMS execution
- Partner with site quality personnel and plant management to strengthen day-to-day quality system performance
- Support sites in achieving and sustaining compliance with applicable certification standards (ISO 9001, SQF, AIB, IFS PACsecure, ISO 13485, SGP, or others as applicable)
- Assist sites in interpreting and applying enterprise quality standards, policies, and procedures developed by Corporate Quality
- Support site teams in conducting structured root cause analysis for nonconformances, customer complaints, and audit findings
- Coach site personnel through corrective action development, ensuring proposed actions address verified root causes rather than symptoms
- Monitor CAPA effectiveness within the region and escalate systemic or recurring issues to the Senior Manager, Quality Systems
- Participate in regional escalations as a quality resource for complex problem-solving requiring cross-functional coordination
- Own and manage customer quality escalations within the assigned region, acting as a customer-facing point of contact and driving escalated quality issues through to resolution.
- Support sites in maintaining audit readiness for internal, customer, and third-party certification audits
- Assist in conducting or facilitating internal audits within the region as the enterprise audit model matures
- Identify and communicate pre-audit gaps, track readiness actions, and coordinate with site teams to close findings proactively
- Participate in cross-regional audits as directed by the Senior Manager, Quality Systems
- Serve as the regional lead for customer audit preparation, ensuring each site within the region is ready for customer audits
- Identify site-level quality personnel development needs and coordinate with Corporate Quality on training and development interventions
- Serve as the primary quality communication link between regional sites and the Corporate Quality function
- Maintain awareness of site quality performance, certification status, open CAPA items, and emerging risk across the regional portfolio
- Support regional operations leadership with quality data and insight needed for operational decision-making
Must-Have Skills, Experience, and Education:
- 5+ years of quality management experience in manufacturing, with ownership of a site-level QMS
- Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience
- Practical experience with structured root cause analysis and corrective action methodologies
- Ability to work effectively across multiple sites and stakeholders with limited direct authority
- Strong interpersonal and coaching skills; ability to build trust and influence without positional authority
- Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits
Nice-to-Have Skills, Experience, and Education:
- Food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent)
- Exposure to label, packaging, or consumer goods manufacturing environments
- Lead auditor certification or equivalent third-party audit preparation experience
- Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems
- Experience supporting multi-site or multi-standard certification programs
Company Description:
Our client is a leading full-service designer and manufacturer of custom printed labels. With manufacturing sites across the U.S., the company provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. They provide creative solutions for their customers as an innovator in pressure sensitive label, shrink sleeve and RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services.
Why this opportunity?
The Regional Quality Manager role is an exciting, challenging, high-visibility opportunity for a manufacturing quality leader interested in multi-site responsibility and enterprise level impact. This role is ideal for a highly driven person who thrives in a dynamic, fast-paced manufacturing environment. The company fosters a culture of collaboration that values the contributions of every employee, focuses on growth and delivers creative solutions and value to its customers. If you're looking for a company that rewards performance and can provide significant professional growth, this may be for you!
