Technical Support Engineer
Company: Orion TalentJob Ref: # 2150790
Date Posted: 10/23/2026 12:00:00 AM
City, State: Phoenix, AZ
Salary: $46 - $52
Description
Go to end ⇓Key Responsibilities
- Diagnose, troubleshoot, and repair complex electrical, electronic, mechanical, optical, electromechanical, and software-controlled systems.
- Conduct advanced fault isolation, root-cause analysis, and equipment recovery activities to resolve challenging technical issues.
- Support equipment installations, system upgrades, relocations, modifications, and other technical service activities.
- Partner with engineering, product support, field service, and technical specialist teams to resolve escalated equipment issues.
- Travel to customer facilities throughout North America and internationally to provide on-site technical support as required.
- Develop detailed technical reports, troubleshooting procedures, service documentation, and corrective action plans.
- Provide technical guidance and training to customers and internal teams.
- Contribute to continuous improvement initiatives focused on equipment reliability, service effectiveness, and problem resolution.
Must-Have Skills, Experience, & Education
- Demonstrated hands-on experience troubleshooting, diagnosing, and repairing complex technical equipment.
- Proven ability to identify and resolve failures at the component, subsystem, and system levels.
- Experience troubleshooting integrated systems incorporating optical, electrical, mechanical, electromechanical, computer-control, and software components.
- Strong analytical and problem-solving skills, with the ability to perform structured fault isolation and determine underlying root causes rather than simply address symptoms.
- Ability to collaborate effectively with cross-functional teams, including field service, product support, engineering, and technical specialists.
- Strong written and verbal communication skills, including the ability to document technical findings, prepare service reports, and deliver technical training.
- A customer-focused, solutions-oriented approach when addressing urgent equipment failures and high-impact operational issues.
- Willingness and ability to travel approximately 50%, including domestic and international travel.
Ideal Candidate Profile



