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Asst Tech, Customer Svc

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Salem, Oregon - OR Carrier Corporation

Job Ref:  30149478
Employer:  Carrier Corporation
Category:  Other
Job Type:  Full Time

Location

State:  Oregon - OR
City:  Salem
Map: 
Oregon , Salem (Show on map)

Description

Country:
United States of America
Location:
CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About The Role:

The Global Security Products (GSP) group at Carrier Climate, Controls & Security develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include sophisticated software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications. Among its leading brands are Lenel, Interlogix, Supra and Onity offering robust security and life safety systems, and affordable, flexible lock and key management solutions.

Key Job Responsibilities:
  • Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
  • Provide technical and billing support via telephone, email and/or chat to end users and administrators of Supra and/or Onity products and systems in a timely and effective manner, while projecting a courteous and professional image.
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
  • Order replacement products and track shipment of those products. Maintain and update customer records. Place follow-up calls to ensure customer satisfaction.
  • Handle technical support and billing issues as required.
  • Meet call handling volume and productivity goals in an inbound call center environment.


Minimum Qualifications:
  • High School diploma or GED
  • 1+ year(s) of customer service, customer support, call center, or help desk experience


Preferred Qualifications:
  • Able to work weekends and evenings.
  • Willing to work out of an office in Salem, Oregon.
  • Excellent listening skills and ability to assess and respond to customers’ needs.
  • Must be able to effectively communicate with customers via telephone
  • Detail-oriented with the ability to keep accurate records of communication with customers.
  • Ability to rapidly learn and assimilate new technologies.


RSRCAR

#LI-onsite

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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