Customer Accounts Solutions Manager - US Remote
Vacancy has expired
Remote, Illinois - IL Motorola Solutions
Job Ref: | R46492 |
Employer: | Motorola Solutions |
Category: | Other |
Job Type: | Full Time |
Location | |
State: | Illinois - IL |
City: | Remote |
Map: | |
Description | |
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Fixed Video provides trusted security solutions to the global market. This division of Motorola comprises the Pelco, Multi-Sight, IndigoVision, and Avigilon brands. Together, they design, develop, and manufacture video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon’s solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Motorola Solutions VSA, is looking for a Customer Accounts Solutions Manager that enjoys working with customers, and who has a background from a variety of different fields including Customer Support and Customer Success. Your role will be to retain critical customer Accounts through RED Account Management, providing solutions to at-risk customers, while producing valuable insights and outcomes to the business. If you have experience building and leading teams, providing hardware and software solutions relating to Video Security and Access Control, we want to hear from you. Job Description Reporting to the Director of Global Support and Services: About the Role You will be surrounded by people who are incredibly smart, passionate about our customers, and believe in providing world class solutions that are vital to customer success. Every day will bring new and exciting challenges on the job while your team. This is a unique role in that you will be part of a growing Customer Success Team, providing the technical arm in helping our customers realize value in their products. The following are duties and responsibilities, but are not limited to:
About The Team The Customer Accounts Solutions Team is composed of RED Accounts specialists and Technical Account Managers ensure the success of our customers by being the technical arm to our Customer Success Team. We solve for safer by providing solutions for our at risk customers. These solutions are both reactive and proactive in nature and the team’s success is the ability to think not only about ensuring the affected customers' needs are immediately met, but using gathered data to find other RED Accounts before they become critical. Basic Qualifications
Preferred Qualifications
This position is a remote position and candidates can be located anywhere in the US. #LI-TW1 #LI-REMOTE Basic Requirements
Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include:
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com . |
ref: (R46492) 12 days ago
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