Bartender
Durham, North Carolina - NC Hyatt Hotels and Resorts
Job Ref: | DUR000098 |
Employer: | Hyatt Hotels and Resorts |
Category: | Other |
Job Type: | Full Time |
Location | |
State: | North Carolina - NC |
City: | Durham |
Map: | North Carolina , Durham (Show on map) |
Description | |
JOB SCOPE: Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel. JOB FUNCTIONS: Supplying Tasks (30%) • Requisition of supplies to maintain par stock • Stock up the shelves, coolers, and counter area for the service period • Ensure proper storage of all service items • Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies • Ensure that soda and beer service is constantly replenished during shift • Report to the manager on duty any equipment shortage or problems • Load and unload dishwasher with glassware, maintain dishwasher cleanliness • Fill the ice bins • Retrieve food from kitchen when needed • Label and date all bar items (juices, syrups, fruit, open wines, etc.) • Maintain a clean and organized workspace to ensure that others can locate resources or products as needed Service Tasks (45%) • Greet patrons proactively and with a smile • Maintain knowledge of food and beverage offerings in order to make appropriate recommendations • Prepare quality, made-to-order cocktails and other beverages • Ensure area is maintained - equipment and service are to have inviting, welcoming facility • Clean and reset bar tables for service • Rotate floor shifts amongst all bar team members, step in as support for other team members when needed • Break down and set up bar area with all bar supplies according to opening and closing checklists • Prepare mise-en-place daily, each in accordance to the recipes and the direction provided • Ensure sufficient mise-en-place of station for a successful shift • Ensure proper food and beverage presentation by following set standards at all times • Workstation must be maintained clean at all times • Ensure sanitary measures are complied with at all times during preparation of all items • Take orders from the guests at the bar and record them on checks • Prepare all beverage and food orders for guests • Maintain bar area, to be wiped down and cleaned • Follows health, safety and sanitation guidelines for all products • Prepares recipe batches according to house specs • Communicate any 86’d items to managers and servers • Clean all glassware • Bus tables, as needed • Adhere to Unscripted/Hyatt serving standards and policies • Other duties as assigned by Supervisor Banking Tasks (20%) • Pick up cash bank at the beginning of every shift, acquire change from accounting as needed • Ring up the checks and post all checks in MICROS • Account for any promotional, spill, void, or comp items in the POS system; manage waste • Verifies guest room numbers before closing the checks and before the guest leaves • Verifies mode of payment and receives clearance on credit card purchases before closing the check • Prepare and close the bill (check) for guests • Close bar and run appropriate reports • Balance cash receipts at the end of shift and prepare the recap sheets • Drop off cash bank at the end of each shift at the safety box by the front office Training (5%) • Assists with new employee training by positively reinforcing successful performance and coaching as needed • Attends training sessions, staff meetings, or other meetings as scheduled Qualifications: QUALIFICATIONS: Essential: • Passion for hospitality • Professional bartending skills (craft cocktail knowledge, ingredient preparation) • Food and beverage operations knowledge • Exceptional customer service and teamwork skills • Knowledge of classic and modern mixed drinks, garnishes and glassware • Knowledge about alcohol beverages • Knowledge of computerized register, preferably MICROS, and terminal • A positive and pleasant personality, patience • Fluent in English • Ability to compute basic math functions; blind drop on drawer required Knowledge, Skills, and Abilities: • LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism Physical Abilities • Able to lift, push, pull, and carry in excess of 50 pounds • Able to stand for a long period of time • Able to go up and down stairs regularly Self-Efficacy • Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment • Ability to understand and carry out oral and/or written instructions and request clarification where needed • Anticipates customer and outlet needs by constantly evaluating environment and customers for clues • Maintains regular and consistent attendance and punctuality Group Process & Team Building • Ability to develop and maintain effective working relationships with others • Strong interpersonal skills • Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment Service Orientation • Provides quality beverages and food products consistently for all customers by adhering to all recipe standards • Fluency in English |
ref: (DUR000098) 10 days ago
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