Service Manager
Plainville, Connecticut - CT Military Experience Recruiter Assisted
| Job Ref: | EB-1573310926 |
| Employer: | Military Experience Recruiter Assisted |
| Category: | Other |
| Job Type: | Full Time |
| Salary and Benefits: | $77,000 - $86,000 |
Location | |
| State: | Connecticut - CT |
| City: | Plainville |
| Post Code: | 06062 |
| Map: | Connecticut , Plainville, 06062 (Show on map) |
Description | |
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Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Service Manager position with a company that provides a range of products and services to businesses including uniforms, mats, mops, cleaning and restroom supplies, first aid and safety products, fire extinguishers and testing, and safety courses. Position Details Location: Plainville, CT Compensation: $77K - $86K + annual bonus + Company phone/computer + vehicle allowance/package ~total comp of $110K-$120K Shift: M-F; with flex hours/days, depending on client needs Travel: 10%, occasional overnight Benefits: Comprehensive Corporate Benefits Package; Tuition Assistance; Relocation Assistance Vaccine Requirement: Not Required Position Description As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to clients or customers. You will oversee a team of service professionals and ensure that the team meets or exceeds customer expectations. Responsibilities will include: • Hire, train, and review performance with team, develop and implement service policies and procedures to ensure consistency and quality across the team. • Monitor and analyze service metrics, such as customer satisfaction, response time, and resolution time, and make recommendations for improvement. • Coordinate with other departments, such as sales and marketing, to ensure that service delivery is aligned with company goals and objectives. • Develop and manage service budgets, including forecasting and tracking expenses as well as identify and implement new technologies or processes to improve service delivery. • Handle escalated customer complaints and ensure timely resolution. • Conduct regular performance reviews and provide coaching and mentoring to service team. Position Requirements • Bachelor's degree in a relevant field, such as business or management. • 3+ years of experience in service management or a related field. • Strong leadership and people management skills. • Excellent communication and interpersonal skills. • Analytical and problem-solving skills. • Customer-focused mindset. • Ability to work under pressure and meet deadlines. | |
ref: (EB-1573310926) 21 days ago
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