Date Posted: 4/12/2024 8:00:00 AM
City, State: Nashua, NH
Job Type: Full Time
Salary (USD): $65,000 - $65,000
Description
Senior Collections Specialist
Location: Nashua, NH
Compensation: up to $65k + 10k bonus ($2.5 collections conus each quarter)
Benefits: Health benefits available on 1st day of the following months after they start, 401k
Shift: Monday – Friday 8:30-5
Position Description:
Highly organized and detail- oriented Senior Collections Specialist will be responsible for ensuring timely collection of outstanding payments, will be involved in analyzing accounts and implementing strategies to reduce accounts receivable. The ideal candidate will have strong customer service kills, deep experience in collections, and proficiency in accounting software.
Responsibilities:
• Monitor and analyze accounts receivable to identify delinquent accounts
• Implement effective collection strategies to ensure timely payment
• Conduct account analysis to identify trends and patterns in payment behavior
• Coordinate with billing department to resolve any billing issues
• Utilize telemarketing techniques to contact customers and negotiate payment arrangements
• Maintain accurate records of all collection activities
• Collaborate with other departments to streamline the revenue cycle management process
• Communicate hold status and the factors behind specific decisions to all levels of Sales Management.
• Establish payment plans for customers
• Monitor credit holds and release pending orders, as needed.
• Propose write-offs of doubtful accounts receivable.
• Provide support during internal and external audits.
Requirements
• Proven experience and minimum 5 years in collections
• Strong knowledge of accounts receivable processes and procedures
• Proficiency in using accounting software
• Excellent communication skills, both written and verbal
• Ability to analyze data and make informed decisions based on findings
• Strong negotiation skills to effectively resolve payment disputes
• Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners
Job Posting
