Big ideas start with people

Details:
Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Zone Operations Manager.
Position Summary: Zone Operations Manager $130k – 140k+ Base, plus 20% Target Bonus Plan
In this role, the Zone Ops Manager will report to the Head of Customer Care Center Operations and will be responsible for recruiting and developing a highly engaged team responsible for deploying field service resources to support customer reactive and planned service activities while maintaining a high level of customer and employee satisfaction. Specific responsibilities include:
• Leadership of a highly engaged team of Service Coordinators responsible for the deployment of field resources to support customer planned and reactive service activities.
• Focus on the development of role specific behaviors for direct reports to support a customer-centric experience.
• Collaborate with peers, specifically Region Service Managers to ensure the efficient deployment of CSEs to support an outstanding customer experience.
• Support a culture focused upon employee engagement and continuous improvement.
• Responsible for zone/area performance specific to established goals to include expense management.
• Monitor established performance indicators and address performance gaps by further developing direct reports with a focus on ownership and accountability.
• Actively participate in the development and support of strategic planning to meet future business/product needs and customer requirements.
• Support implementation of projects and new technologies to support efficiencies while further enhancing the overall customer experience.
• Provide continuous coaching, development and training of team members.
• Evaluates direct report performance and identify areas of development with a regular feedback cadence.
• Partners with peers within the CCC to ensure the consistent application of established processes as a unified team.

Requirements: The individual in this role must have highly effective management and interpersonal skills. The position requires excellent verbal and written communication skills with the ability to problem solve. Ability to motivate and cultivate a high performing team with a focus on continuous improvement and employee engagement.
• BS/BA degree
• Minimum 3 years direct management Managing a Team experience, (healthcare/military leadership experience preferred)
• Excellent communication skills – verbal, written and presentation.
• Ability to drive people, process, and technology initiatives to efficiently support a world-class customer experience.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• LEAN/6 Sigma methodology preferred, but not required

Position Details:
Location: Cary, NC
Travel: Minimal