Job Ref: # 4650825
Date Posted: 11/14/2025
City, State: Memphis, Tennessee
Description
We are seeking a
skilled and motivated Field IT Support Specialist to join our team. The
skilled and motivated Field IT Support Specialist to join our team. The
ideal candidate will
have a general knowledge of control systems, including PLCs, and
have a general knowledge of control systems, including PLCs, and
be proficient in
general networking installation and maintenance, PC support, and
general networking installation and maintenance, PC support, and
Internet connectivity
through technologies such as Fiber Optic and Starlink. This role
through technologies such as Fiber Optic and Starlink. This role
requires working in a
field environment, interfacing with field staff, control system
field environment, interfacing with field staff, control system
engineers, SCADA
teams, and management to ensure seamless IT operations and high
teams, and management to ensure seamless IT operations and high
data availability.
Essential Functions
- Provide on-site IT
support for control systems, including PLCs. - Perform general
networking installation and maintenance tasks. - Offer general PC
support, including troubleshooting hardware and software issues. - Ensure reliable
Internet connectivity using technologies such as Fiber Optic and Starlink. - Configure
communication protocols (e.g., Modbus, OPC, DNP3, MQTT) to extract and - normalize control
system data. - Collaborate with
field staff, control system engineers, SCADA teams, and management to - address IT-related
concerns, ensure seamless connectivity, and provide solutions. - Design dashboards,
alarms, and trending capabilities in the HMI for operators, engineers, - and management.
- Troubleshoot system
integration issues and maintain high data availability. - Maintain and update
documentation related to IT infrastructure, system architecture, - configurations, and
workflows. - Conduct regular
maintenance and updates to ensure optimal performance of IT systems. - Assist in the setup
and configuration of new IT equipment and systems. - Provide training and
support to field staff and operations personnel on IT-related topics - and new monitoring
tools as needed. - Advanced Technical
Focus Areas - Integrate multiple
data sources into a unified HMI for real-time operations - monitoring and
trending. - Develop a scalable
data architecture to capture, process, and consolidate real[1]time data from
turbine control systems (e.g., Mark VIe, Siemens, or similar). - Define data
pipelines to transfer turbine operational parameters, alarms, and - performance metrics
into a centralized monitoring platform. - Ensure data
reliability, redundancy, and security in system design. - Implement data
storage solutions (e.g., historian or database) for long-term trend - analysis.
Key Skills and
Qualifications
Qualifications
• Exceptional
communicator – direct and transparent, skilled problem-solver with proven
communicator – direct and transparent, skilled problem-solver with proven
success in building
coalitions and avoiding conflicts
coalitions and avoiding conflicts
• Total ownership
mentality – proactively identifies and removes obstacles across
mentality – proactively identifies and removes obstacles across
numerous ongoing tasks
• Independent thinker
– provides original thoughts and constantly asking “how can we do
– provides original thoughts and constantly asking “how can we do
this better”
• Innovative thinker –
willingness to consider novel solutions and ability to adapt to change
willingness to consider novel solutions and ability to adapt to change
• Desirable teammate –
impeccable character, humility, and collaborative
impeccable character, humility, and collaborative
• Relentless – aspires
to contribute and achieve his/her full potential
to contribute and achieve his/her full potential
Experience/Education
• General knowledge of
control systems, particularly PLCs and turbine control systems
control systems, particularly PLCs and turbine control systems
(e.g., Mark VIe,
Siemens, or similar).
Siemens, or similar).
• Experience with
networking installation and maintenance.
networking installation and maintenance.
• Proficiency in
general PC support and troubleshooting.
general PC support and troubleshooting.
• Familiarity with
Internet connectivity technologies such as Fiber Optic and Starlink.
Internet connectivity technologies such as Fiber Optic and Starlink.
• Knowledge of
communication protocols (e.g., Modbus, OPC, DNP3, MQTT) and data
communication protocols (e.g., Modbus, OPC, DNP3, MQTT) and data
normalization
techniques.
techniques.
• Experience with HMI
platforms for designing dashboards, alarms, and trending
platforms for designing dashboards, alarms, and trending
capabilities.
• Familiarity with
data architecture, data pipelines, and storage solutions (e.g., historians or
data architecture, data pipelines, and storage solutions (e.g., historians or
databases) for
real-time and long-term data management.
real-time and long-term data management.
• Strong
problem-solving skills and the ability to work independently in a field
problem-solving skills and the ability to work independently in a field
environment.
• Excellent
communication and interpersonal skills.
communication and interpersonal skills.
• Ability to interface
effectively with field staff, control system engineers, SCADA teams,
effectively with field staff, control system engineers, SCADA teams,
customers, and
management.
management.
• Certifications in
relevant IT fields preferred.
relevant IT fields preferred.
• Experience working
in industrial or field environments preferred..
in industrial or field environments preferred..
• Knowledge of other
control systems, automation technologies, or SCADA systems
control systems, automation technologies, or SCADA systems
preferred.
• Experience with data
integration, historian systems, or database management for
integration, historian systems, or database management for
industrial
applications preferred.
applications preferred.
Job Posting
