Job Details

Customer Service Engineer

Position ID: # EB-1134605598
Date Posted: 7/21/2021 3:45:05 PM
Location: Sterling, VA
Job Type: Full Time
Salary (USD): $70,000 - $80,000

Job Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Customer Service Engineer.
Location: Sterling, VA
Total Compensation: $70,000 to $80,000 plus OT (weekend work and holidays), bonus, and mileage
Responsibilities:
• Represent culture and values in a respectable manner.
• Increase Customer satisfaction in the district via providing excellent service as well as strong and credible customer relationships.
• Responsible to provide best onsite service to support customer experience and technical requirements.
• Responsible to focus on the machine performance and communication of activities to the customer.
• Perform all application systems reporting in a timely manner.
• Initiate and pursue technical and professional training to support expertise.
• Promote and maintain products, positioning as industry leader and vendor of choice.
• Ensure that equipment functions properly by preparing sites, installing systems, gaining customer acceptance of systems, and doing post-installation checkups.
• Analyze parts recommendations with the Response Center and District CS Manager to order spare parts as needed, striving to maintain a low balance of unreturned spare parts.
• Utilize personal knowledge of the systems in order to:
o Find practical, time-saving methods to optimize the customers' utilization of the systems and improve customer relations.
o Find problems and limitations with customers' hardware and software and recommend potential solutions regarding the purchase of new equipment or options.
• Report all activities to the District CS Manager.
• Work with Expert Team in exchanging knowledge/findings.
• Participate in office meetings, training.
• Support sales efforts, (i.e., demonstrations and trade shows), in technical matters, as directed.
• Travel required by driving and flying as needed to support all services.

Qualifications
• Bachelor's Degree in Electronics or equivalent to 3+ years related technical experience

Job Posting

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