Date Posted: 7/21/2021 5:53:21 PM
Location: Fayetteville, NC
Job Type: Full Time
Our client is an innovative medical technology company that enables healthier lives everywhere, every day. Specializing in Breast & Skeletal Health, Diagnostics and GYN Surgical Solutions since 1985, our client’s clinical products allow doctors to detect, diagnose and treat illnesses and other health conditions earlier and better. As a technology leader in medical products that support women’s health and well-being, our client develops products that save lives every day.
Position: Field Service Engineer
Location: Fayetteville, NC
Pay: $70k+ in the first year
The position involves working at customer sites to install, calibrate, repair, troubleshoot and maintain company systems at customer sites. The position requires diversified knowledge of mechanical, electrical and computing principles. General responsibilities include working on the mechanical, electrical and computer components of company systems, involvement in installations, calibrations, repairs, troubleshooting and maintenance of installed products and participating in technical reviews.
Summary of Duties and Responsibilities
? Responsible for the installation and service of company products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
? Establish and maintain a high level of customer satisfaction with the company's products, support and service.
? Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
? Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
? Complete and submit all required paperwork on time and accurately.
? Train customers on the basic operation and use of company products.
? Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.
? Provide support at conventions, trade shows and customer trials.
? Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
? Manage inventory, keep accurate records, and return unused and failed parts promptly.
? Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements.
? Manage the assigned territory in an organized fashion.
? Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
? Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
? Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
? Must be a self-starter, able to travel and work independently with minimal supervision.
? Must be capable of multi-tasking, setting priorities and scheduling work activities.
? Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
? Willing to work flexible hours and overtime on short notice.
? Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
? High degree of mechanical aptitude.
? Excellent communication skills, both written and verbal, are required.